Bumper showed up with 3 deep scratches down to bare metal. Probably happened in shipping but the protection they use is minimal
I appreciate you reaching out and bringing this matter to our attention. I'm genuinely sorry to hear about the condition in which your bumper arrived, and I understand how disappointing and frustrating this must be for you.
We take the quality and condition of our products very seriously, and it's clear that there was an issue with the protective measures during shipping. I want to assure you that we are committed to resolving this matter promptly.
To address the situation, we can offer the following options:
Replacement: We can expedite the shipment of a new bumper to you, ensuring it's well-protected during transit.
Refund: If you prefer, we can process a full refund for your order
Additionally, I will personally investigate this matter with our shipping and quality control teams to prevent similar incidents in the future. Your feedback is crucial in helping us improve our processes.
Please let me know your preference between a replacement or a refund. Kindly
Thank you,
Karen
Bumper itself is extremely mean, the downfall of the grill guard is it has a opening between first cross member that covers the truck emblem and the bumper. This opening would allow a deee to easily access the coolers if hit. Otherwise give the bumper itself a five star.
Well built bumper was shocked on how it was shipped very well wrapped protected well craftsmanship but one thing I wish you made a front bumper to match it and design lane departure sensor mounts in the corners Inside the steps, which I don’t think would be hard to do other than that I would require for you guys to build every bumper in the world, because not seen any good quality bumpers
Truck: 2014, RAM 2500 HD Diesel. I bought this bumper in April '23. Installed it when received. I can find no issues with the product. The truck has received a number of compliments after the install. No mileage change, no handling change. The pricing was acceptable for what I wanted/needed. BumperOnly delivered an easy purchase and shipping experience.
Ordered bumper on the 25th, delivered on the 27th via R&L carriers. Perfect condition. Can't wait to get it installed.
