30 Day Money Back Guarantee:
BumperOnly will happily refund or exchange any new and unused stock bumpers and accessories within 30 days of delivery. Custom Orders and backorders are non-refundable and non-exchangeable. If 30 days have gone by since your item has been delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
return items within 30 days:
Please e-mail firstname.lastname@example.org to obtain a return authorization number and a return shipping address before the 30 days expires. Returns must be delivered to the return address within 30 days of placing your order. Please do not send your purchase back to the manufacturer. Customers are responsible for return shipping costs and 20% restocking fee. Once a RA# and shipping address is obtained, please be sure the RA# is noted on the outside of the package, in the attention line of the shipping label. Be sure to ship your item by insured, traceable methods offered by freight shipping company. Please allow up to 7 business days after the item is receive by the returns department for your refund to be processed.
Our delivery partners cannot accommodate the collection of a return item from a location that is different from the original shipping address. For returns and replacements that will be picked up by our delivery partners, the item’s pick up address must be exactly the same as its original shipping address.
Once your replacement request has been processed, please allow 7-15 days for us to communicate with our suppliers and manufacturers in order to have your replacement item shipped out.
return items damaged in transit:
If your purchase is damaged in transit please contact us immediately! We will arrange to have the items returned to us and quickly replaced. BumperOnly.com is not responsible for damage to shipments that are signed clear by the end customer. By accepting a damaged shipment you are releasing bumperonly.com of any financial responsibility. Always inspect your shipment prior to signing the delivery receipt. If there is damage, note it on the delivery receipt and have the driver sign it. You do have the right to refuse delivery on damaged items.
BumperOnly can only provide a fitment guarantee for orders placed via our sales representatives. The cost for returns and replacements due to incorrect selection of items when completing online orders will not be covered by BumperOnly. To avoid any inconvenience, please double check the fitment specifications of your selected item before confirming your order or contact our friendly customer representatives to complete your purchase for you.
If you encounter any fitment issues due to a manufacturing defect, please provide pictures of the problem. These are required for us to be able to send a replacement. Make sure to send all emails about fitment or other issues to email@example.com.
Please note: Price adjustments on previous purchases are not permitted. BumperOnly reserves the right to modify its exchange and return policy.